It is for Windows 7, but the steps will also work for Windows Vista. I have provided a document for how to scan. Click on the Startup tab and click Disable all, Then click the Services tab and check Hide All Microsoft Services. I would disable all the start up programs and temporarily turn off the Antivirus Software and any Real Time Scanning in the Antivirus Software also, to see if that is causing the issue. Software & Drivers.įirst do these steps, before installing the software, just to make sure it fully installs. If that is the case, uninstall and reinstall the printer software. If you are missing the HP Scan software altogether, then the full software didn't install on the computer. Click the Windows icon ( ), click All Programs, click the HP folder, click the name of your printer, and then click HP Scan.
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